IN STORE RETURN POLICY
We will gladly exchange or issue a credit note on unworn merchandise within 14 days of purchase with original receipt & items in original packaging with tags attached.
All accessories and discounted sale items are FINAL SALE (No Exchanges or credit notes will be issued)
ONLINE RETURN POLICY
Email HELLO@SOLEESHOES.COM with the subject : RETURN REQUEST, Please include original order ID number found on original emailed invoice, and reason for return or exchange.
Request a refund for regular price products within 3 days of delivery. If your request has exceeded 3 days , you will receive a store credit or item exchange.
Request an exchange or credit for regular priced merchandise within 14 days of delivery. (Credits will be applied to a Gift Card.)
The customer is responsible for returning the approved return item, in re-sellable condition . Refund will be applied to original payment method once we have received the item back in store!
Any Merchandise that has been discounted in any way (markdown, temporary promotion or clearance) are FINAL SALE and cannot be returned for a refund, exchange or credit.
For health and safety reasons, all jewelry, undergarment, hosiery, socks, or bodysuit purchases are FINAL SALE and not returnable or exchangeable under any circumstances.
Items returned must be in perfect condition, unworn, unaltered, and in the original box with all tags attached. All items are inspected and protected before they are shipped so we are not liable for any damages incurred during the shipping process. We ask that you take the same care when shipping a return back to us. Items that do not comply with the return conditions may be denied at the discretion of Solee Inc. If you received a free shipping promotion, you will be subject to a $9.00 restocking fee.
SHIPPING & DUTY:
All shipping expenses for returns are to be paid by the customer. Returns should be sent via your domestic mail service (ie. Canadian residents use Canada Post and US residents use United States Postal Service).
Shipping charges will not be refunded or credited and it is the customers responsibility to cover all return shipping charges. Parcels cannot be sent C.O.D.
Please insure return parcel and provide Solee Inc. with a Postal Service tracking number to avoid any delays or lost packages.
COMPLETING A RETURN/EXCHANGE:
- Email HELLO@SOLEESHOES.COM with exchange, store credit or refund request. Please label in subject line: ONLINE RETURN . In body of email, please Include original order ID number and reason for return.
- Once approved, we will issue a Return Authorization number (RA number) along with further instructions.
- Wrap the parcel; write the RA number and “Canadian Goods Return” on the outside of the package and return to the following address:
230 LOCKE ST. S.
Canadian Goods Return
- Email the Postal Service tracking number to firstname.lastname@example.org
Returns are processed within 3 business days of item receipt. You will be notified by email once Solee Inc. has initiated the refund or issued store credit. All refunds are provided in the same method as the original payment.
Credit card returns can take up to one week to appear on billing statement. Please contact your credit card company should you require refund information.
U.S. & INTERNATIONAL RETURNS:
Please see Completing Return/Exchange.
For U.S. and International returns, mark the parcel as "Canadian Goods Return" on customs forms. Duties incurred by Solee Inc. as a result of mislabelling or marking the parcel/forms as "gift" will be deducted from the refund or store credit amount.
Solee Inc. will not refund international duties and taxes.
We will not accept liability for shipping loss or damage of return goods. Solee Inc. reserves the right to reject returns that do not comply with our policy.
Once an order has been shipped, it cannot be cancelled or changed. If the package is refused, a restocking fee equal to the return shipping charge will be deducted from the refund.
Contact Solee Shoes: +289-389-1112